Privacy policy
Last updated October 12, 2026
TailClear is operated by Lowcountry Aerospace & Compliance ("LCA", "we"), Guyton, Georgia. This policy explains what we collect through tailclear.com and the TailClear apps for the web, iPhone, iPad and Android, and how we use it.
What we collect
- Account information: your name if you give it, email address, and a password stored only as a secure hash by our authentication provider.
- Operator data: aircraft, maintenance due items, flight schedules, deferrals, parts, tire and brake readings, and photos that you or your organization import or enter.
- Contact requests: what you send through the setup-call form.
- Camera and photos: only when you choose to take or attach a photo (for example a tire log or a squawk). The app does not access your camera or photo library otherwise.
- Technical data: basic logs such as IP address, browser type and request times, used for security and troubleshooting.
How we use it
To run TailClear for your organization, support your setup, secure the service, and respond to you. We do not sell personal information and do not use operator data for advertising.
Photo reading
When you use photo logging, the photo is sent to an AI model provider to read the values, and the result is shown to you to check. The provider processes it to return the result and does not use it to train models under our agreement. The photo is then stored privately in your operator's account.
Who we share it with
Only service providers that host and run TailClear (for example, hosting, database, email delivery and the AI model provider), under confidentiality and security obligations; people in your organization you grant access to; and when required by law.
Security
Data is encrypted in transit and at rest. Each operator's records are separated at the database level, access is controlled by role, and changes are logged.
Deleting your account
You can delete your TailClear login at any time inside the app: tap Account at the top of the screen, then Delete my account. This permanently removes your login and your access to every operator. Records you entered stay with the operator that owns them, because they are part of that aircraft's maintenance history, but your name is removed from them. You can also ask us to delete your account by emailing mxsupport@lcaaog.com from the address on the account; we complete the request within 30 days. The apps do not track you across other companies' apps or websites and contain no advertising.
Retention and your choices
We keep operator data while your organization uses TailClear and delete it within 90 days after the account closes, unless the law requires otherwise. You can ask to see, correct or delete your personal information by emailing mxsupport@lcaaog.com.
Contact
Lowcountry Aerospace & Compliance · mxsupport@lcaaog.com · (912) 268-0454